IT Support Working Student (m/w/d)
If you share our vision, we invite you to join us on this mission by applying for one of the open positions below and join one of our offices in Malta, Germany or Slovakia.
About us
Founded in June 2018, EDU is operated by Digital Education Holdings Ltd. (DEH), a private Institute of Higher Education with a vision to increase the quality and accessibility of education.
Technology is re-shaping the way we study, live, and learn, and at EDU we want to harness the best aspects of technology and utilise it as a tool that supports continuous lifelong learning. By embracing and actualising these goals, our sights are set on making high–quality education accessible to anyone in the world who is passionate about studying.
EDU Medical
EDU Medical is proudly spearheading the first medical study programme globally that uses a blended learning approach and the first digital-native Higher Education Institution in Europe! We are a dedicated and diverse team with strong backgrounds in medicine, education and technology from around the world. Our team has a proven track record of successfully building online learning platforms and experiences across a plethora of medical and health programmes.
Our students are taught using evidence-based didactic methodologies in conjunction with synchronous learning in small groups and personalised support from medical experts, tutors and mentors. This is supported by latest digital learning technologies that we are consistently improving and optimising, ensuring a great user-experience for both our staff and students.
Expectations and Tasks
The IT technical support is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them:
Install and configure computer hardware operating systems and applications.
Monitor and maintain computer systems and networks.
Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Support the roll-out of new applications.
Set up new users’ accounts and profiles and deal with password issues.
Test and evaluate new technology.
Skills and Competencies
You are experienced with troubleshooting Windows and MacOS and related applications
You are experienced with troubleshooting end user hardware like laptops and printers
Office 365 experience would be a plus
You can multitask, switch priorities, and be flexible
You jump at the opportunity to collaborate with colleagues
You are focused on achieving defined results, and exceeding goals and objectives
You thrive in a fast-paced environment while working with a diverse team
What we offer
Being a vital part of building up an innovative social business
Personalized learning plan in line with your goals, with weekly and monthly check-ins and feedback
Opportunity to do meaningful work from day one, and gather first-hand experience and insights across departments
Work closely with experienced professionals at the top of their industries
Diversity Commitment
To harness the power of innovation, EDU invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. EDU is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory, and/or mental disabilities.
